If there is a warranty claim on our products, we will try to make the process quick and easy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The majority of Passenger Vehicle steering & suspension products are distributed by Specialist Wholesalers Pty. Ltd. trading as Roadsafe (RSV), including Roadsafe, OEM products and 555 Sankei Japanese brands, carry a 36 month / 100,000kms (whichever occurs first) warranty. 4WD, Taxi and Commercial Vehicle steering & suspension products as distributed by RSV, including Roadsafe, OEM Products and 555 Sankei Japanese brands, carry a 24 month / 40,000kms (whichever occurs first) warranty.
This warranty is applicable to components supplied for specific applications as listed in the Roadsafe/OEM Components Manual, from date of purchase by original purchaser. If any item as covered by this warranty, correctly selected and fitted by qualified persons (Registered and Accredited Mechanic), fails to operate in the manner for which is was designed due to manufacturers defect in workmanship or materials, the item may be returned to the source of purchase with original invoice. The original purchaser will contact RSV and, if the warranty claim is found to be acceptable, will receive replacement item free of charge. RSV’s sole responsibility relating to the terms of this warranty, if any, shall be the replacement of the particular product as indicated. RSV assumes no responsibility for damages or failure due to improper selection, installation, mishandling, severe off-road use, abuse, labour claims or any consequential damages. This warranty excludes bushings on 4WD suspension arms. Bushing warranty relating to 4WD suspension arms is covered separately as outlined below.
There are various items within the range whereby 36 month/100,000 or 24 month/40,000 kms warranty terms are not applicable – this exclusion relates specifically to items used in 4WD off-road applications and items with inherent design characteristics from genuine, whereby the loads and conditions to which the joint is subjected means normal warranty conditions cannot apply.
These items will be managed on a case by case basis as/if required. All ball joints that have been designed by the OE supplier to be in a ‘load carrying tension position’ will be covered by a 12 month / 20,000 kms warranty (whichever occurs first). This includes, but is not limited to, BJ3562L, BJ3562R, BJ55, BJ426, BJ426L+ARM , BJ426R+ARM, BJ3396R , BJ3396L etc. Items fitted to vehicles with wheel and/or suspension design changes from standard are excluded from warranty. Such suspension design changes include either the lifting or lowering of vehicles. Such wheel changes predominately mean the fitment of wheels and tyres larger than standard. Unfortunately, some wheel or suspension design changes, alter both the steering geometry and forces applied to existing components that can have an effect on individual components, that have been manufactured to specific tolerances and operating angles. This warranty excludes bushings on 4WD suspension arms. Bushing warranty relating to 4WD suspension arms is covered separately as outlined below.
4WD suspension arm bushings are excluded from the above warranty conditions. Bushings included in 4wd suspension arms (such as Panhard Rods, Radius Arms, Trailing Arms, Sway Bar Links) are covered by a 3-month warranty from date of purchase. This warranty condition is applicable to both genuine bushings and aftermarket rubber bushings supplied in listed applications. This warranty applies to bushing failure as a result of manufacturer defects; it does not apply to failures as a result of abuse, misuse or flex outside of what would be considered reasonable common use. Vehicle manufacturers such as Nissan Australia and Toyota Australia do not offer any warranty on their bushings when installed in an aftermarket suspension component or fitted to any lifted vehicle.
Roadsafe Blackhawk Radius Arms including RANPBV2, RAFTLCB & RAFTLCB-DPFwith Blackhawk Hybrid bushings are covered by a Limited Lifetime Warranty, applicable to the original purchaser.This warranty applies to failure as a result of manufacturer defects; it does not apply to failures as a result of abuse, misuse or flex outside of what would be considered reasonable common use.
This warranty statement incorporates the exclusive expression of warranties by RSV and is in lieu of all other warranties expressed or implied.
RSV prepares component manuals and catalogues (including online catalogue) as a general reference guide only, and users should independently ascertain the suitability of each product for a particular application. If your vehicle is modified from standard, it is up to you to determine if Roadsafe products will fit with your modifications as there are many and numerous options for lift and other accessories that might require additional modifications to enable fitment. RSV assumes no responsibility for improper fitment due to vehicle modifications from standard. Manufacturers’ names and numbers are used for reference purposes only. Listing of products in RSV manuals and catalogues (including online catalogue) does not imply that any such parts are available for supply by RSV. The information contained in RSV manuals and catalogues (including online catalogue) is correct to the best of our knowledge and belief, having been compiled from official sources and those which we believe to be reliable. However, because of the possibility of human error, misinformation, vehicle changes and updates, we do not guarantee the accuracy, suitability or completeness of any information contained. We do not assume any responsibility for possible error. All drawings, illustrations and measurements as listed in RSV manuals and catalogues (including online catalogue) are to be used as a general guide only. RSV assumes no responsibility for errors or omissions and is not liable for any loss or damages resulting from the use of any RSV manual or catalogue (including online catalogue).
Roadsafe 4WD branded Compressors carry a 5-year limited* warranty. *Applicable to original purchaser with presentation of purchase invoice and excluding normal wear and tear items including finish, gauge, bag, hose, fittings and accessories. The warranty will not apply where
(a) the product has been altered, repaired, modified or installed/operated incorrectly; (b) fault cannot be found by Roadsafe or a Roadsafe representative; (c) product showing signs of overheating, misuse/abuse, neglect or accidental damage; (d) product was used for a purpose other than intended use; (e) product has been subject to water ingress, humidity, abnormal environmental conditions or excessive heat of cold or (f) used in commercial, agricultural, mining or industrial applications.
King One branded winches from RSV carry a Lifetime Mechanical Warranty* & 3 Year Electrical Warranty*, applicable to the original winch purchaser. *There are certain conditions whereby the winch will not be eligible for warranty consideration including (a) winches returned in pieces; (b) improper selection or installation; (c) winches broken or physically damaged commensurate with being involved in an accident, dropped or otherwise damaged when not in operation; (d) winches that have been modified from standard; (e) winches damaged from incorrect disassembly or re-assembly, where either has been the cause of the issue; (f) product that shows signs of abnormal use, general abuse or neglect; and (g) where the winch was not purchased through a Roadsafe Authorised Stockist (batch coding can determine whether it is a Roadsafe KING ONE winch or from another source). Water ingress under normal winching conditions is covered by our warranty (using the winch, while it is submerged, is not normal). We understand that winches go through river crossings and get wet. The number one enemy of winches is water. The KING ONE winch is not designed for direct contact with extreme high pressure cleaning equipment or prolonged total immersion. Marine winches are available for this application. The winch (any winch!) is not a ‘fit and forget’ item. It needs to be used regularly and maintained. You should operate your winch at least every two to three months (run cable out half way, freespool 5m and rewind) and after river crossings.
The Limited Lifetime Warranty covers against manufacturing defects in workmanship and materials on mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts carry a Limited 3 Year Electrical Warranty. Steel Cable and Synthetic Rope have no applicable warranty after initial use. Neither warranty considerations apply to the finish of the winch or normal wear and tear. RSV’s sole responsibility relating to the terms of this warranty, if any, shall be the replacement of the product as indicated. The owner will be responsible for removing the winch and returning it to an approved Roadsafe Authorised Stockist. All freight charges to and from the Stockist and/or RSV will be at the owner’s expense.
If it is determined that replacement parts can be sent out to the owner to remedy the problem, this will be done and freight charges for replacement parts covered by RSV. In this situation, the faulty parts will need to be returned by the owner to relevant RSV warehouse (to be advised). RSV will repair or replace any or all winch parts, if after inspection are determined to be defective and deemed under warranty. RSV will not be liable for any installation or removal fees, whether or not the winch is under warranty. King One winches are intended for use in domestic recovery applications, winches used in commercial or competitive applications will not be covered by warranty.
Agency line items distributed by Roadsafe are covered by the specific manufacturer’s warranty applicable to the relevant brand.
